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Frequently Asked Questions (FAQ)

Our customer service line is experiencing high call volume at this time. Any difficulties encountered are deeply regrettable and we appreciate your patience. Please visit the official portal of LHDNM or log in to MyTax to use the services provided by ez-Hasil.

Tax identification number can be checked through:

Please note that MyTax password application can only be made online via https://mytax.hasil.gov.my.

Please browse the web https://mytax.hasil.gov.my > User Manual (see menu at the top of MyTax view) > User Guide (web) > Refer to letter 5-23.

Go to https://mytax.hasil.gov.my/ :

  1. Please select the identification type
  2. Enter the identification number and click “Send”
  3. Click “Forgot Password”
  4. Please select Reset Medium > Registered Email with LHDNM > authenticate The registered email information will be displayed
  5. If the displayed email is correct, click “Yes” to continue and click “Send”
  6. Notification for checking your registered emails will be displayed.
    • Please login to your email and check the email from noreply-efiling@hasil.gov.my.
    • Click the given link. Link valid for up to 48 hours.
    • Please enter a new password (8-12 aksara).
    • New password authentication needs to be done and click “Send”
  7. If the displayed email is incorrect, click the “Click Here” link to update the email
  8. The customer response form will be displayed.
    • Click “update taxpayer details” ⇒ next ⇒ fill in the Customer Feedback Form ⇒ next
    • Upload documents: write an application letter and attach a copy of your Mykad/Passport/Police/Military Cards (individu)
    • Click “Next”
    • Feedback will be sent to your email address within 7 working days.

If you forget your password or the password has been blocked and no emails are registered with LHDNM, the following steps can be taken to reset the password:

Go to https://mytax.hasil.gov.my:

  1. Please select the identification type
  2. Enter the identification number and click “Send”
  3. Click “forgot password”
  4. The message "No email information registered in LHDNM" will be displayed.
  5. Click “Customer Feedback Form” to update the email address.
  6. The customer response form will be displayed.
    • Click “update taxpayer details” ⇒ next ⇒ fill in the Customer Feedback Form ⇒ next.
    • Upload documents: write an application letter and attach a copy of the Mykad/Police Card/Army Card/Passport (individu)
    • Click “Next”
    • Feedback will be sent to your email address within 7 working days.

If manual form or e-Filing submission is on or before the deadline, the refund will be processed within:

  • 30 working days from the date of submission via e-Filing.
  • 90 working days from the date of manual submission.

You are advised to recalculate and send an appeal (declaring the mistakes made), along with the supporting documents to the LHDNM Office that handles your files.

However, if such amendments involve reduced income or overreported discharges resulting in additional taxes or taxes being charged, you must fill in the Modified Actual Form. The completed Modified Actual form should be submitted to the HASiL office that handles your income tax file. Taxpayers are entitled to make self-adjustments to information or estimates in the Real Form that have been submitted to HASiL within a specified period by submitting the Modified Real Form (BNT) within six months of the final date of publication of the Real Form.

If the amendment pertains to correction on overreported income or on tax relief or reduced tax deduction claims, the modification can be made through the e-filing platform in MyTax.

LHDNM does not use cell phone numbers to contact taxpayers. If you think a phone call, SMS, voicemail, email or interaction on social media claiming to be from the LHDNM is not genuine, do not engage with it. For any further inquiries, please contact Hasil Care Line / LHDNM Office for confirmation.

An appeal letter requesting for instalment must be submitted to the Collection Unit in the LHDNM Office that handles the tax file. The letter must be received by the Collection Unit before 30 April or 30 June of the year in question. Applications can also be made through the Customer Feedback Form by attaching an appeal request. Please take note that, although the appeal to pay the tax balance successively approved, penalty on late payment would be imposed.

May walk-in to the nearest LHDNM counter or send a request via Customer Feedback Form along with the payment receipt for further action.

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